Top 10 Mistakes Life Coaches and Wellness Practitioners Make when Creating a Website

In the last 15 years, people have come to my company after they’ve hired a cheap web designer and ended up with a... cheap website.

Recently, I've been hearing a surge of:

"I've wasted so much time and money on my previous website."

"Don't look at my site. It's embarrassing."

"I traded with a client. He got busy and disappeared." 

It kills me to hear these stories. Let me save you money, $22,000 worth of time, and years of frustration by sharing with you the Top 10 most common Mistakes made when Creating a Website.

#1 Opting cheap & getting stuck in perpetual redesigns

A global web survey that I conducted in 2010 revealed that on average, businesses outgrow their website every 3.2 years.

So if you're planning on a 20-year practice, you're looking at 7 redesigns:

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20 year
practice

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Redesign #1

Money wasted

Time wasted

Redesign #2

Money wasted

Time wasted

Redesign #3

Money wasted

Time wasted

Redesign #4

Money wasted

Time wasted

Redesign #5

Money wasted

Time wasted

Redesign #6

Money wasted

Time wasted

Redesign #7

Money spent

Time spent

What is your time worth? If you put in a business day per week over 8 weeks on a web redesign, that's 64 hours/redesign. Over 20 years, that's 448 hours. At an hourly rate of $50, you'll have wasted $22,400 of time on web redesigns...

Think. Do you really want to dig up your domain name registration, DNS server numbers, analytics keys, POP addresses, etc. every 3 years?

This is what a successful long-term plan and web strategy looks like:

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One redesign

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continuous

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iterative

growth

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One initial
investment

Time
investment

 

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Small time
investment

Small financial
investment

Small time
investment

 

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Small time
investment

 

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Small time
investment

Small financial
investment

Small time
investment

 

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Small time
investment

#2 Hiring a nephew or tech guy

Technology is VERY broad. Someone who enjoys tech gadgets is not necessarily a technology expert. A technology expert is not necessarily a web expert.

Likely results of not hiring a web expert:

  • an amateur-looking website
  • an imminent redesign in 3 years or less
  • a low quality message to your potential clients

The nephew or tech guy will quit on you:

  • if they're a student, when exams roll around, they'll fall off the face of the Earth
  • if they're an employee, when crunch time rolls around, they'll fall off the face of the Earth
  • if they're a relative, when life rolls around, they'll fall off the face of the Earth

And what does your cheap website say about you...? Will a cheap website attract cheap clients or no new clients? Do you want to take that risk?

#3 DIY or using free/cheap templates

Sure, I could adjust my own spine, massage my own shoulder blades and coach myself in the mirror. Will I do it right? Probably not. Will I get the most effective results? Definitely not.

Similarly, if you're a coach or holistic practitioner, you can spend time figuring out a website yourself.

Will you do it right? Probably not. Will you get the most effective results? Definitely not.

What happens when you use free/cheap templates? Your cookie-cutter website looks like everyone else's. Here are 10 visual examples of what happens When you Invest your Website into the Wrong Hands....

#4 Trading with a client / friend

Trading your coaching or wellness services for a website inevitably leads to:

  1. Confusion: how many sessions are you trading for which website features? what if someone is getting more/less value?
  2. Awkwardness: without structure, it gets awkward to ask for more, expect faster delivery or discuss web during a session
  3. Delay: to make the trade fair, web development is usually dragged on for months, even up to a year
  4. Frustration: confusion + awkward patient/client relationship + website not coming to fruition = frustration

There's also the likelihood that this client/friend gets busy and falls off the face of the Earth.

#5 Seeing it as an expense instead of an investment

Websites aren’t an expense. Just like your education, your practice, and your relationships, you invested time/money/energy to obtain true lasting value. Websites are no different. If you don’t invest in your own public image, why would anyone invest in you?

If you don’t invest in your own public image, why would anyone invest in you?

It’s expensive… but compared to what?

If you think a $4,105 quote is expensive, what are you comparing it to? Sure, it's astronomical compared to your $20 yoga class. It’s even 821 times more costly than your daily latte!

But if you crunched the numbers, for the cost of 3-4 clients, your website pays for itself and could attract 12-28 new clients!

#6 Hiring a freelance web designer

But I hired a web person, how can that be a mistake?

Web designers come from a graphic background, so they're not programming experts.

They can deliver a pretty website that... doesn't do much to meet your communication, outreach and office management needs.

As you grow your practice, your web designer won't know how to synchronize your iCal to your website calendar, set up online appointment booking, or implement e-payments for your e-book.

Do you already see a redesign heading your way?

#7 Hiring a freelance web programmer

Ok, I hired a web programmer. How can that be a mistake as well?

The number one complaint I hear (that's not about the website itself) is about the web guy who is an awful communicator, which means you're not getting what you need.

Not all programmers lack communication skills, but many lack business acumen. They rarely dig deeper to understand the bigger picture of your holistic practice.

They may be brilliant at programming, but usually lack a sense of visual aesthetics.

#8 Hiring a generic web agency

Some coaches and wellness practitioners realize early on that cheap sites, DIY sites, pretty-but-non-functional sites and functional-but-ugly sites are not viable long-term solutions.

So they get turn towards expensive web agencies that work with big brands, not realizing that those agencies aren't geared to help small practices.

Here are insights from my 87 interviews regarding web agencies:

  1. Exorbitant fees: they charge two arms and four legs
  2. Non-incremental growth: they shove $15,000 projects down your throat
  3. Impersonal: they treat you as another invoice number
  4. No specialization: they don't understand coaching/wellness practices
  5. No business growth: they don't factor in your business growth and goals
  6. Rigid: they don't mold to your way of working
  7. Short-term: they want to complete your project and move on
  8. Imminent redesign: they create sites that are too difficult/expensive to update

#9 Leaving the care to someone else

Yes, web expertise should be left to someone else, but not the care and vested interest.

Often times, people leave the care (hence growth) of their site to someone else. It's circumstantial: their website is too expensive or difficult to update themselves.

Other times, it's a state of mind: people think that they're not expert enough to care for their site or they just don't want to be bothered.

But if you don't even bother or care about your professional image, why would anyone else bother with you?

With an open-source (free) Content Management System (CMS) , updating your own content and keeping your website alive is easy. You just need the right teacher.

#10 Failing to launch sooner

On one hand, there's impact bias: people imagine the worst (too much money, too much time, too difficult to maintain, etc.). It happens with public speaking or meetings with the boss, where the outcome is never as bad as first imagined.

On the other hand, there is inertia: people naturally tend to resist change. Excuses, lack of expertise, over-analysis, search for perfection, fear of not getting the outcome they wanted... they simply resort back to the status quo.

EVERY successful practice has a successful website as part of their business growth strategy. Wanting to launch is not enough. Doing is the first step toward building momentum and growth.

You have to kick the pebble for it to roll!

How do you avoid these Top 10 Mistakes when Creating a Website?

  1. Discover the Top 25 Reasons to Work with an International Web Strategist
  2. Experience why coaches and wellness practitioners  worldwide recommend us
  3. Spread the word and share this article to help your friends and wellness practitioners save money, $22,000 worth of time and much frustration 
  4. Shine us with your light and submit a FREE web redesign quote
  5. Connect with Tina through Facebook or LinkedIn
  6. Tell us in the comments: in retrospect what question should you have asked to get your desired website, save yourself time/money and avoid much headache?

I read every comment.

In the last 15 years, people have come to my company after they’ve hired a cheap web designer and ended up with a... cheap website. Especially in the last 3 months, I've heard a surge of:
"You have no idea how much time and money I wasted on the previous website."
"Don't look at my website. It's embarrassing."
"I bartered with a friend. He got busy and fell off the face of the Earth."
Though I'm honored to take this holistic journey of redesigning and strategizing your long-term web growth with you, it pains me to watch so many life coaches and wellness practitioners go through the motions, then come to me afterward.
So let me save you lots of time, money and aggravation by sharing with you the most common mistakes that coaches and holistic practitioners make when creating a website.
Top 10 mistakes Life Coaches and Wellness Practitioners Make When Creating a Website
#1 They go for cheap and then redesign, over and over and over and over
In a global survey that I conducted in 2010, the average shelf-life for a website was 3.2 years. This means that every 3 years, your website no longer meets your needs.
So, for example, if you had (or plan to have) a 20 year practice, you're looking at:
Redesign #1  Some money wasted     Lots of time wasted
vs One redesign + iterative organic growth     Initial investment     Lifetime of payoff.
Do you want really want to to dig up your domain name registration, DNS server numbers, Google Analytics keys, email POP addresses, etc. every 3 years?
What is your time worth to you in dollars?
For example, if you spend 1 day per week over 8 weeks working on a web redesign, that's 64hrs per redesign. Over 20 years, that's about 448 hours. What's your hourly rate? If it were $50, then you've just wasted $22,400
#2 They hire their nephew or the tech guy next door
Technology is a very, very, VERY broad field. Just because someone enjoys techy gadgets, it doesn't make them a technology expert. And if they are a technology expert, it doesn't necessarily make them a web expert. And if they call themselves a web expert, it doesn't mean they have a decade + of web best practices under their belt.
Likely results:
- an amateur-looking website
- no long-term planning
- an imminent redesign in 3 years or less
- if they are a student, when exams roll around, they'll drop off the face of the Earth
- if they are employees, when crunch time rolls around, they'll drop off the face of the Earth
- if they are relatives, when life rolls around, they'll get busy drop off the face of the Earth
And what does your cheap looking website say about you...? Do you believe in the Law of Attraction? Will a cheap website attract cheap clientele? Do you want to take that risk?
link

#3 They Do-It-Yourself or use FREE/cheap templates
I know budget is tight when starting a practice. I've been there. I know. So you take the inexpensive route and try to do it yourselves.

Put in another light, sure I could adjust my own spine, massage my own shoulder blades and coach myself in the mirror. But will I do it right? Probably not. Will I get the most effective results? Definitely not.

So if you are a life or business coach or a holistic practitioner, sure you can create a website yourself. Will you do it right? Maybe. Will you get the best the web has to offer? Most likely not.
When you decide to create a website yourself, you Google search "Free website templates". Am I right? Well, the danger in doing that is you end up with a cookie-cutter website that looks like everyone else's. Here are 10 examples of why you should be careful xxx.
And even after all that time, learning, figuring things out and directionless wandering, did you end up with a website that serves You AND your clients and that shines your authentic self?
#4 They barter with a client / friend
Bartering is good. But bartering your coaching or wellness services for a website inevitably leads to:
- confusion: how many sessions are you trading for which website features? who's tracking the exchange? what if someone is getting more/less value?
- awkwardness: because there was no defined structure of expectations and responsibility, it gets awkward to ask for more, expect faster delivery or to discuss web at a coaching session
- delay: most often your session are less expensive than a website so to make the trade fair, your website is dragged out and developed over 6 months when you could have on under 4 weeks
- frustration: I'd be frustrated too if I was confused, my patient/client relationship became awkward and my website isn't coming to fruition

And, there's the high possibility that his client gets busy and drop off the face of the Earth

#5 They perceive their website as an expense rather than an investment

Tina Chen, Freedom Walker Hi! I'm Tina. I'm a Freedom Walker, Wellness Consultant and Wealth Coach. I help wellness seekers and entrepreneurs experience vibrant health and abundant wealth. I empower and coach you to experience freedom, gratitude and a fulfilled life! Get to know me :) »

Tina is a person with a warm heart and a bright mind. She does her work expertly and meticulously, and truly cares about people. Rarely have I met anyone like Tina, who has accomplished so much and continuously strives to grow, personally and professionally. I am sure, many people are inspired by Tina's can-do attitude.

Unlike other companies, who bill you for answering a question or picking up the phone, Tina only cares about making her clients happy. She'll spend the time you need, explaining or training, and I felt listened to and never rushed. (My doctor should learn manners from her.)
Rosanna Von Sacken, Coach & Visual Facilitator